Follow-up Experience with Virgin Mobile

I have had my cell phone from Virgin Mobile for quite some time and I think that Virgin Mobile offers some of the best customer service available in the cell phone industry, the only drawback being that you have to do it over the phone.  That being said, it is very fast and best of all you get to talk to someone in Canada without any annoying phone menus other than to tell them which language you would like.

The one thing that I have noticed with Virgin is that every time you call about a problem you have had or to ask about your phone in any way they bring up your profile and look at your usage and what areas it is in.  After they do this they tell you why you may need to change something to your plan that could save you money or it might cost slightly more but it will also likely improve the service you receive from them.  It is as a result of this excellent follow-up work that they do over the phone as well as the work that they do through monthly e-mails with information about your bill and offers as well as what the company is doing to better their customer service that makes me feel that they are the best cell phone company.

As a result of this follow-up I think that I would go out of my way to purchase a Virgin phone in the future as well as have influence on people I know to do the same.


One Response to “Follow-up Experience with Virgin Mobile”

  1. I’m glad to hear that there are cellphone companies out there that aren’t completely awful. I have had a lot of good experiences with Bell but only from their helpdesk. The actual associates are pretty friendly but always busy and make no excuses about ignoring you. They also expect you to take their pricing for face value when you know you can get a much better deal from their corporate office. That is what I like the most about Bell. You can customize your service based on what you want by haggling.
    It’s unfortunate to hear that Virgin always tries to upsell you. Even if it is in your best interest to take their advice, it’s annoying to be pushed into something you clearly haven’t had time to think about it.

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